Support

Updated 28 August 2026.

Send questions and problem reports to [email protected].

Include this information

• Your account email address.
• Your player name.
• What happened, and when it happened.
• For a purchase problem, the transaction identifier from your Tebex receipt.

Sign-in help

Registered sign-in sends a six-digit code to your email address.

If the code does not arrive, look in your spam folder.

Purchase help

Read the Refunds page for refund rules.